Reviews

From 247 reviews
Raj Premakumar

Outstanding experience. A/C went out the hottest weekend of the year. Was offered repair and full replace option. Given the age of my system, went with the full replace option. Scott literally walked me through every permutation until I …

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Barry Long

Showed up early and prepared for the job. Completed in a respectable timeframe and all of the service personal were very professional and helpful with any questions we had.

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Bob Shelton

These guys know what service means in today's world, and they do it well. Our guy showed up on time, called before arrival to make sure everything was OK. He patiently explained what he was doing and was quite thorough in checking our …

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Pat Sullivan

The entire team at Alternative Aire were friendly, professional and understanding in prioritizing our emergency support request during an extended heat period. Kept us informed/updated of our options and schedule throughout, and diagnosed/…

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James L

Scott is very responsive to requests for service, is knowledgeable and does not try to oversell. Enrique and Curtis are skilled technicians who have always serviced our home promptly and courteously. I highly recommend Alternative Aire.

Jim Liccardo

Durham

john saylor

I have been a customer and a fan of Scott Brennan and Alternative Aire for over dozen years. Over and over, I have been impressed with the exceptionally knowledgeable service, trustworthiness, and very reasonable cost.

I have received …

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William Harmon

Great service and professionalism!

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Bowman H

Danny is the best! We have recommended him and Alternative Air to many friends & neighbors & will continue to do so.

Alice Hershberger

They promptly replied to my online request for an appointment and were empathetic when they couldn't fit me in for 2 days even though my system was broken. They put me on the cancellation list and found time in their day to squeeze us in …

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Patty G

I have already expressed everything in an earlier email. Great company, honest, dependable and Danny is still #1 in my book. In fact, everyone I have dealt in this company with has been sensitive to my issues and inquiries.

Chris Johnson

Installed my ecobee thermostats. Great company!

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Jacqueline Overby

Excellent service! Enrique was knowledgeable and friendly. I am extremely glad I contacted them to fix my air conditioning unit!

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Aby Conaway

Fast and efficient. Call after an unexpected AC break and they had us back in cool mode quickly.

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Kenny Taylor

Quick fix in 90+ degree heat and helpful explanation that it was a bad capacitor. Great work! Would definitely recommend

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Megan Garrett

Alternative Aire is fantastic! All of my interactions with them were highly personable, efficient and it's obvious they care about their customers. They've been a great help to me 3 times, and I plan to use them for all of my HVAC needs for…

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Fizz Brain

We had a great experience – saved ourselves money, and got a better explanation of what was wrong than the larger a/c firm had given.

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Lisa Rist

Great service and incredibly friendly – plus they pay a living wage!

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Christina G

Alternative Aire consistently provides excellent service.

Terry D

Service team was on time. Install went smooth. So far air conditioning unit is functioning properly. Good job...

Cynthia Alexander

Scott and his employees are awesome! I would recommend this company to all, in fact I do!!! :-)

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Susan F

Always provisional and on time. I trust them more than any service co. I have ever used.

Michael M

I had 3 companies come by for a competitive bid on fixing a 3 zone system at my new house, of which 1 zone was kind of working. Two of the three informed I would have to replace all systems, lost cause, etc, etc.. As a salesman myself, it …

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Marcos S

Excellent service. Very professional. Always on time.

Glenda K

They are the best! Through, accurate and reasonably priced!

Gruffydd Edwards

Excellent experience. Aaron was awesome and explained all the details of our issue to me and my fiancee. He was fair, honest and extremely hardworking. He originally came to just give us a second opinion after we had gotten an estimate from…

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Penny Augustine

Our AC was cooling the house somewhat but we knew it wouldn't last. Alternative Aire came out and the repairman did what he could but said we were correct that it wouldnt last the summer. The office texted me 4 AC choices (that's a first) …

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Sandra Fleming

My husband and I have been using Alternative Aire for about 5 years now. They installed both HVAC systems in our house. Their quote did not alter, theycarrived exactly on time and every member of staff was extremely courteous and polite. We…

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Wayne T

Always courteous, prompt and very professional.

Quiyi C

They came about a week ago and every thing is working fine.

Judith E

Have used these guys several times now, mostly just for A/C or heat check-ups. Always prompt, always courteous. Highly recommend.

Hussain Taher

professional work and great work

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Amy Scurria

We found out about this locally owned business from a friend. They made time for us within 24 hours when our AC stopped working on a 90 degree day. The serviceman was polite and so helpful! Within 15 minutes of his visit, I felt cold air …

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Phillip Yero

My wife and I were buying a house and the A/C and heating units definitely needed to be replaced. Scott with Alternative Aire got them installed with a new control system before we even had time to unpack. A great company with really …

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Betty N

Very professional...prompt...friendley...informative..helpful..

Martha L

Wonderful to have a business like this that you can endorse with full heart and mind.

Alternative Aire is a well run a company as any I know.

Bruce Monnier

Excellent service and support. Very easy to communicate with this company and the owner, as needed. They worked with us through all our many questions and emails to help get the price down and ultimately charged a fair price once we got the…

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J Bush

Great experience with Alternative Aire in May 2017. Very pleasant Rep that initially scheduled my service over the phone and they sent reminder texts the day of to note Technician was en route. Prompt arrival and great communication by the …

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Howard W

These guys rock! They are easy to work with, polite and knowledgeable. Thanks Alternative Aire!

Mark Branly

Very professional. Great user experience. Solved problem. Reasonable price.

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Bean Traders Coffee

prompt and professional....would definitely recommend!

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Morton H

Service was early and as always, excellent.

Pratik Gupta

On time and good service.

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Pat N

Always great service and I trust them!!

Silvia B

Will use Alternative Aire again. Great service and technician was knowledgeable and friendly

Chris Kuster

There's a reason why they're rated best in Durham year after year. Honest, trustworthy, professional, reasonable prices, and extremely knowledgeable are just a few words to describe them. Whoever we encounter, Scott, Danny, Enrique, they …

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Tim Tennant

Fast and friendly service. Technician was very informative and helpful. He did a great job with my AC check. Will definitely use this company in the future...

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Chris Hill

Always professional, responsive, punctual and all of their folks are so nice!

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Diane Brinkerhoff

I have enjoyed my experiences with Alternative Air! All have been great and savvy to deal with when I needed to replace my HVAC. I was tired of getting schmoozed by other well known, inflated companies

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Sam Gillett

Scott's team installed a brand new HVAC system in our home back in 2015, and just upgraded our system to a dual zone layout earlier this year. His staff is professional, patient, and courteous – can't ask for more than that.

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Susan Benson

I've had nothing but excellent service for the past 3 years from the intelligent, kind service personnel from Alternative Aire. They service 3 HVAC units in my home annually and always without expensive and unnecessary maintenance contracts…

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Mimi Rothchild

We needed a new HVAC system and after interviewing 3 companies, we decided Alternatice Aire was the one to use. We are so pleased with their work ethic, their honesty, their willingness to go above and beyond, and their cleanliness! When …

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Brian Manchester

it was great

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Picnic Restaurant

Great service!!

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David Stein

It was routine A/C maintenance but I appreciated the online reservation system, the text about service person on the way and the electronic payment.

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Moreen Jacobsen

Great job and came back to check when I had what ended up not to be their doing, but came right out, checked it out and explained that I needed a HVAC person to fix the issue. Very satisfied

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Liz Dean

I have known Scott and Danny for many years. They are honest, trustworthy and service is their signature card!

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Stephen Daugird

Easy to schedule appointment and they give you updates via text. Arrived on time. Professional and thorough. Very happy with their service and would use them again.

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Danielle R

The techs are always in time and very informative. I have been very impressed compared to other companies used in the past. I highly recommend them!

Eric Thomas

They're "Johnny on the spot!" The serviceman came out the same day I called and successfully and professionally diagnosed my issue. Couldn't be more pleased.

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Susan Pierce

Perfect!

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Bob Clarke

Outstanding customer service. Prompt, personable, caring and dependable. The BEST company for HVAC needs in Durham and the Triangle. Do not hesitate to contact them for all your comfort needs.

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Jody White

Professional, courteous, and knowledgable!

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Brian Hageman

I broke something trying to install an Ecobee thermostat myself. They came out the next day to quickly replace the blown fuse, finish the Ecobee installation, and then walked me thru all of the settings. They didn't even charge for the …

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J.D. Freeman

Great response time with qualified technicians. Online appointment request and tracker are also top notch.

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David Wong

When our air conditioner died, Alt Aire responded very quickly, with Scott coming over to give me an estimate of the different systems that could be installed. When I got the estimate the systems were described in very technical jargon, but…

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dw Rush

Professional duo: arrived on time; went about their tasks quickly; did not leave a mess. Good service call. Everything is working just fine.

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Cyndi S

Danny has serviced my systems since I bought my house in 2014. He is honest and explains any maintenance or repairs in easy to understand terms. And my dog adores him!

Nadia Libbus

Prompt and professional

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Zach Arble

The did a great job walking me through solutions for my problem and pointing me in the right direction. The solution they recommended has worked extremely well. Will definitely use them again.

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Alan Hendricker

This is the Alternative you've been wishing for! Ever since I first called them I will never use anyone else. Have fixed both my ACs (capacitors) and one heater for me (flame sensor) over the years, friendly, quick, no pressure, and *won't …

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Teresa C

Super quick and efficient service after my heater decided not to work. Night time temperatures in the mid 20's. Reliable folks are worth their weight in heat! Thanks Alt-Air for dependability.

Kevin Weinfurt

Hands down the best HVAC service I've ever used in 20 years. Prompt, professional, excellent use of technology to communicate and bill, and these guys know what they're doing and explain it well.

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Dian Wilson

I highly recommend Alternative Aire. They replaced my old HVAC system when it died with one that was much more efficient for my house. Lowered my energy bills considerably and feels much more comfortable. You can really trust them and their…

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MEGAN KUYKENDALL

The office staff was friendly and quick to respond! The repairman was very helpful and took the time to help me understand what was going on. I didn't feel pressured in any way. I would recommend them!

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Diana L

Super professional, great work, and honest business never looking to rip you off!! A pleasure that businesses like this are still around .

Thank you!

Laura C

Great, prompt service. The technician was friendly and knowledgeable. It was clear that he looks at the problem and solution from the customer's point of view. I am 100% confident that I am getting the best advice on repairs, replacement and maintenance.

Chris Underwood

Great customer service!

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Matt Koerner

Alternative Aire was responsive, courteous and quick. Their service solved the problem and their professionals were efficient. I will be using their services in often in the future.

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Charles Sowders

Alternative Aire is my go-to mechanical, I've been working with Scott for years.

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Lia Chris

Love this company- they are always quickly responsive and always want to help you find the best and most affordable product

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Kevin S

Great Experience. Friendly staff knowledgeable technicians.

michael byrne

Excellent service as always!

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Mary Tedrow

I continue to be very pleased with Alternative Aire. Their team is very professional and courteous. On each visit, they have been on time, assessed the situation quickly, and fixed the problem in a timely manner. Their rates are very …

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James L King

I am extremely pleased with everything about Alternative Aire: the options they provided in their proposal, the quality of the equipment and installation, the friendly, professional staff, and their after-sales service. Real pros and really…

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Gail Miller

Awesome experience, the Tech was very polite, on time and knowledgeable! This is my go to company from now on!

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Leigh Ann Simmons

Tech was great. Came the same day when our heat was out. Always very professional.

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Ross Bernard

Alternative Aire is the third HVAC service company I have used for my system. The technician diagnosed and fixed the problem in about 30 minutes. He noticed what the previous 2 technicians failed to notice, which was that the coils on the …

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Ann W

The heat exchanger on our furnace/AC unit broke right before it got really cold in December of last year. They sent someone out right away to diagnose the problem, and we had a new unit within days. The slight delay in getting a new unit was due to the fact that we wanted to get other estimates, and it was right before Christmas. They did a great job with the install and were very professional. We'll definitely continue to use Alternative Aire.

Kevin Davis

Enrique was great!

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M Hank

Knowledgeable, Trustworthy and Personable.

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Misty Piekaar

Alternative Aire always does an exceptional job and prices are good too!

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Lynn Fontana

Excellent service and follow up on installation, operation, rebates, and tax credits. High quality products with very long warranties. And the people are nice. You couldn't ask for more.

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Marianne DuVernet

I have had very good experiences with Alternative Aire from the installation of my new Amana HVAC system to the tune ups and finally to the replacement of a defrost circuit board, part was under warranty. Scott, who owns the business, is …

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Myra de Marchena

These guys were honest. They did a fantastic job but they exceeded my expectations. After the job was done and paid for I received a call to schedule their supervisor to stop by and check the system. He was here about an hour testing the …

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Untamed Clay

Scott and his team are experienced honest business people; super focused on getting the job done right and fast! Responsive, responsible, great team work to get logistics/communication/parts replaced quickly.

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Wes

Alternative Aire is the only company that I trust to touch my HVAC systems in my primary residence or any of the rental properties I own. I have had nothing but stellar customer service and great success with the systems they have installed and serviced. I have had some VERY poor encounters with other companies in the area and Alternative Aire has always been there to help me out of a jam and to get the job right. I recommend them wholeheartedly and without reservation to anyone with any HVAC needs.

John Eisensmith

They did an amazing job and had such great service! I would highly recommend them to anyone!

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Matthew Goodson

AA fixed my AC last summer and it has worked perfectly since. Heat went out recently, and they had someone here in no time. The tech even called to ask if he could come early (!). He explained in detail everything he was doing and even …

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Tommy D

terrific service, very helpful

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Sharon B

Ontime, pleasant, helpful and they wear shoe covers while in the house. And they did a good job. What's not to like?

99.3% WOULD REFER FRIENDS AND FAMILY TO US

5 stars Anonymous Customer since 2014

Scott Brennan and his outstanding crew have done another amazing job for Legacy Studios/Durham School for Ballet & the Performing Arts. Not did Scott point me towards a successful leasing financier but he recommended unit that is perfect for our needs, he worked beautifully with the finance company and his speedy installation got the unit in on time and under budget.

All that and a bunch of nice guys too!!!!!!!

Way to go Scott! I wish I could give you way more than 5 stars!

Boleyn Willis-Zeger

Director

Durham School for Ballet & the Performing Arts, LLC

2 months ago
5 stars Anonymous Customer since 2016

I was impressed with how professional, responsive, knowledgable and thorough this company is. Everyone I dealt with was courteous and effective. When our AC/ Heat system failed, we were given options to repair or replace. We decided to replace the units that were then selected based on the fit and needs of the existing space and connections. The system was installed with efficiency and areas left looking nice and clean. Our new ecobee3 thermostat that sets temps for cool and heat and can be controlled with a phone ap is an improvement. Even our circuit breaker was replaced. I appreciated that someone came out the next day to follow up and make sure everything was in good working order. I was not billed until satisfaction was determined.

3 months ago
5 stars Anonymous Customer since 2016

Excellent service at a competitive price. The service personnel are very knowledgeable and are helpful at explaining any and all service recommendations. They offer a variety of options if a system should be repaired versus replaced and walked me through the whole process. These folks are highly recommended!

6 months ago
1 stars Anonymous Customer since 2015

Alternative Aire is one of the best contractors I have had the pleasure to work with in my home. The team is totally courteous, knowledgeable, and reliable. They will be the ones to handle all my future HVAC needs. Thanks to Scott and the crew.

6 months ago
5 stars Anonymous Verified customer

As always, Curtis, the service technician was prompt, knowledgeable, and friendly. Outstanding company, I wouldn’t use anyone else

6 months ago
5 stars Anonymous Customer since 2015

Curtis did an excellent job!

6 months ago
5 stars Anonymous Customer since 2016

Scott and co. were fantastic. They were reasonably priced, professional, and prompt. Couldn’t be happier.

7 months ago
5 stars Anonymous Customer since 2015

Called for an urgent appt as since our heater went out during a cold spell. Curtis came for a same day appt and fixed the problem. Great service!

7 months ago
5 stars Anonymous Customer since 2016

Prior to selecting a company to replace the HVAC unit at my mother’s house, I did a little ‘research’ with a goal of making an informed decision for this major home update. After narrowing the search to 3, all of whom were timely in responding to my request for an estimate, I selected Alternative Aire. While their estimate was in the middle of the 3, I appreciated little things that were pointed out outside of the other 2 estimates, i.e. my mother’s house is older and had an outdated electrical box that would probably have to be replaced if we decided to sell but is fine now or how they would re-route venting in one area of the house for a better air flow. The other estimates did not mention these things at all but the others did touch on the same things like best unit to consider, things included in installation, cleaning, setting up final inspection. I just appreciated the extra detail from Alternative Aire.

While answering my questions and/or planning dates for the install, Scott and I were able to manage most details via email (even on the weekends sometimes) being mindful that I managed this process from California with my family being available for the estimate and install to let the team in. On the couple of occasions we did have to speak, I was able to catch Scott with no problems.

I have not seen the unit yet but have seen pictures and my family tells me the install went as planned, done within the day, and the heat seems to be working perfectly. Scott pointed out the issue with re-routing the vent took a little longer than anticipated but that did not change the original estimate….nice! Scott’s team came back a few days later to check the unit from the outside, he said this is routine, and did some extra caulking as things settled from the initial install.

With the city inspection completed a week or so later, all is well as we anticipate the 2 services that are included in the year to come.

While I still gave the company and Scott 5 stars because the service, etc. were really great….I was a little disappointed when I was able to tell in speaking to Scott that he had not been to the house to inspect the work himself. I asked him and he said he had not been but he is confident in the work his team leads do and does not always visit all jobs. I am ok with this, although it took a minute for me to be comfortable with that, and can’t wait to see the unit when I am home this summer.

7 months ago
5 stars Anonymous Customer since 2016

Danny was teally knowledgeable or able to find answers to the issues. The heat has been working so much better that we had to turn it down for once.

7 months ago
5 stars Anonymous Customer since 2016

Heat went out. Dan was there in 30 min and had heat working in 15 min. Exceptionally professional.

7 months ago
5 stars Anonymous Customer since 2016

Alternative Aire was recommended by a coworker last year when she needed to replace her HVAC system. When our heat pump started blowing cold air this winter, I knew just who to call. The receptionist Keely has a cheery disposition; our technician Curtis was prompt and explained each step of his assessment in terms that I could understand; Scott offered a set of reasonable quotes and explained the differences between each of the systems and financing options through email. On installation day the crew worked efficiently to ensure that the whole system was replaced and had a technician verify its expected functioning. I will be recommending these gentlemen and woman for quite some time.

7 months ago
5 stars Anonymous Customer since 2014

Great, quick, professional service!

7 months ago
5 stars Anonymous Verified customer

The technicians were friendly and explained what was wrong in detail.

7 months ago
5 stars Anonymous Verified customer

From start to finish, Alternative Aire was a pleasure to work with. They were extremely helpful advising about choices for HVAC systems, very fair with pricing, and conscientious about the actual work performed.

8 months ago
5 stars Anonymous Customer since 2014

The call was to replace my gas furnace. They provided me with a number of options for replacement and itemized exactly what they would do. They replaced my furnace within 24 hours of my “no heat” call. They provided me with a space heater temporarily. The workers were professional and respectful of my home. It is so good to work with a company that I am comfortable with and do not have to worry about how they are doing the work around my home.

8 months ago
5 stars Anonymous Customer since 2016

I highly recommend Alternative Aire. They picked up on the 1st call and were able to work around my schedule. They confirmed their appointment twice. The technician, Enrique, was 10 minutes early and sat in his vehicle until the time of the appointment to ensure he did not inconvenience us. Enrique gets a 10 out 10 star rating. He explained everything as he went along and went the extra mile to ensure our multi damper system was running properly!

8 months ago
5 stars Anonymous Customer since 2016

Technician was on time and service call fee was very reasonable. He detected the problem promptly and educated us on how to prevent future problems. He was thorough and professional. We will call them for all our heating and air needs.

8 months ago
5 stars Anonymous Customer since 2016

Was so glad to have found Alternative Aire on Yelp. They were the 3rd HVAC company that came to evaluate our upstairs furnace which had stopped working, was high quality but only 10 yrs old, and I expected them to start quoting me for a replacement (as the other 2 had). Their friendly rep went right to work, hooked up everything and got it running! Saved us a lot of $$ and aggravation. He was informative, great to talk with, and I learned a ton. They will back up the work, too, so if it fails again they will come back for no additional charge. It was such a great experience, I can’t recommend them enough.

8 months ago
5 stars Anonymous Customer since 2015

Had my heat back on in no time

8 months ago
5 stars Anonymous Customer since 2014

My call to was for a “no heat”. They responded quickly.The service people who came were professional, competent, courteous, and respectful of my home.

8 months ago
5 stars Anonymous Verified customer

My heat suddenly just blew air without warm. I called Alternative aire. Danny came on the same day and did diagnosis. He is very experienced and sent me estimation the next day. Today Zach came to change the circuit board. It blows warm air now.

8 months ago
5 stars Anonymous Customer since 2015

I interviewed numerous companies in an effort to find a business, I believed would do the job I would do, if I was trained to properly install a HVAC system. I found Alternative Aire to be above average in knowledge of HVAC systems, detail oriented, and very professional.

Thank you!

8 months ago
5 stars Anonymous Customer since 2015

It started with Scott. He evaluated my system and said I did not!have to replace it. They have been doing my twice yearly maintenance ever since. Curtis also helped by repairing a burned out board the SAME day! Kind and courteous. I feel safe in their hands.

9 months ago
5 stars Anonymous Customer since 2015

We had used two different HVAC companies trying to fix a reoccurring problem with hour AC unit in the attic when we finally called Alternative Aire. They showed us the problem that was so simple I could have diagnosed it if I had looked at the unit. I have had no problems since they came. Very professional, prompt, and friendly. Highly recommend them.

9 months ago
4 stars Anonymous Customer since 2015

The only reason I’m not giving 5 stars is that we haven’t had the work done yet, but I wanted to say how thorough they were on the estimate. The person who came out gave such a great assessment, explained a lot of the problems we’d been having in the house, and gave a clear recommendation on what we needed. He didn’t try to push us or oversell. We definitely plan to use them to replace our heating/cooling system.

9 months ago
5 stars Anonymous Customer since 2013

Super! Arrived early, and was efficient and knowledgeable. We have been using Alternative Aire for our heating and air conditioning for several years now and remain impressed with their service.

9 months ago
5 stars Anonymous Customer since 2015

Excellent, honest and reliable service. I recommended them to my daughter, and she was pleased as well.

9 months ago
5 stars Anonymous Customer since 2015

staff was very knowledgeable and were not just trying to sell us a new hvac. Good prices. Can’t rave enough

9 months ago
5 stars Anonymous Customer since 2015

Danny knows his stuff, is very thorough, and explains it in detail. Great work!

9 months ago
5 stars Anonymous Customer since 2015

I was very pleased with the thorough manner in which Scott analyzed our house to determine the correct unit to meet our needs. The removal of the old equipment and duct work plus installation of new duct work and unit went smoothly. They cleaned up the area before leaving.

9 months ago
5 stars Anonymous Verified customer

Alternative Aire goes beyond what most companies will do to help a customer. My HVAC died and the owner explained to me the pros and cons of repair versus replace. And for the record, this was the HVAC system that they fixed 7 years ago after another company told me I had to replace it then. Thanks to them, I got 7 more years out of this system. But this time, it did need replacing. They helped me with finance questions as well as an PSNC rebate. I’ve never met a company that was so helpful. And now, my house is warm and the new system is noticeably more efficient. Thanks Alternative Aire!!!

9 months ago
5 stars Anonymous Customer since 2015

Curtis is courteous, friendly, and good at explaining what hi is doing. The best part of the service for me is I trust his skill and he is a kind man. Thank you!

9 months ago
5 stars Anonymous Customer since 2014

Curtis was great and Alternative Air provides awesome service. I would not use anyone but Alternative Aire for my needs.

9 months ago
4 stars Anonymous Customer since 2013

Overall, very good. He could have cleaned up the floor after checking the upstairs unit

9 months ago
5 stars Anonymous Customer since 2014

Came within the window of time. Was professional. Addressed questions/concerns I had.

9 months ago
5 stars Anonymous Verified customer

as always, Danny was terrific. Very reliable, courteous, expedient service.

9 months ago
5 stars Anonymous Customer since 2013

Enrique is great. He’s very knowledgeable, communicates very well, and is courteous and helpful. He is a pleasure to work with.

9 months ago
4 stars Anonymous Customer since 2013

I think you all do great work but every year we have the same thing: the filters need to be replaced but that’s not “noted” in our file, as we’ve been told it was, and so an extra trip is needed. A extra trip, an additional invoice, etc. It seems easy enough to get this little bit of logistics right.

9 months ago
5 stars Anonymous Customer since 2015

Curtis was professional, knowledgeable, and generous with his time and attention for our concerns. Can’t say enough great things about this company and it’s service. Economical for the customer and smart for the company. I’m so glad I found them on the Internet because I was getting ripped off by the company who installed my Carrier HVAC unit. Wish I knew about Amana’s units before we bought the Carrier a few years ago.

9 months ago
5 stars Anonymous Customer since 2015

I highly recommend Alternative Aire for any heating needs. I had a great experience with the technician that came out to help. He was prompt and efficient and able to fix the problem. I will definitely be using Alternative Aire in the future as well as recommending them to anyone that asks.

9 months ago
5 stars Anonymous Customer since 2014

Always on time. Always good work. Enrique was great.

9 months ago
5 stars Anonymous Customer since 2015

Great customer service – something that seems pretty rare these days!

10 months ago
5 stars Anonymous Customer since 2014

No one else will work on my HVAC systems. That good, enough said.

10 months ago
5 stars Anonymous Verified customer

I trust the people at Alternative Aire. They explain what they’re doing as they do it, and they have corrected some dangerous mistakes made by employees at Service Experts. I would recommend them wholeheartedly. Thanks, Alternative Aire!

10 months ago
5 stars Anonymous Customer since 2015

Great work!

10 months ago
5 stars Anonymous Customer since 2014

Thorough. On time. Great verbal review of findings. Friendly, professional staff.

10 months ago
5 stars Anonymous Customer since 2014

Alternative Aire is a great company. Their service and professionalism are top notch. I highly recommend them.

10 months ago
5 stars Anonymous Customer since 2015

Very impressed with all interactions of Alternative Aire.

10 months ago
5 stars Anonymous Customer since 2013

By far the most honest and responsive hvac group I’ve dealt with in 30 years of owning homes!

Started off with Scott, and everyone I’ve met since then have been top notch folks!

And their prices are the best!

Don’t call anyone else!!!

10 months ago
5 stars Anonymous Customer since 2015

Everything that another company would consider “extra” was built into the price. Thermostat, 16″ ducting, CO detector. And Alt. Aire’s orice was much less for the same gas pack. Work was done in a few hours and is great.everything

10 months ago
5 stars Anonymous Customer since 2015

The service was wonderful!! We would recommend them to our friends and family!!!

10 months ago
5 stars Anonymous Customer since 2014

As always, I was very impressed with the service and expertise of Alternative Aire. Thank you!

10 months ago
5 stars Anonymous Customer since 2014

professional, reliable, friendly service

10 months ago
5 stars Anonymous Customer since 2014

Alternative Aire is the best. Myself, my entire family and friends who I have referred them to use Alternative Aire as well. They are very friendly. honest and do excellent work. I highly recommend Scott and his team to do your heating and Air work.

10 months ago
4 stars Anonymous Verified customer

Quick to respond, affordable, knowledgeable, courteous.

10 months ago
5 stars Anonymous Customer since 2014

Technician was on time, fast, and very courteous.

11 months ago
5 stars Anonymous Customer since 2014

It is difficult to select just one or two things that were good, as EVERYTHING seemed great to me, from arrival to full service great explanatipns and demo’s…and everything works well. :-) Danny was so polite , friendly, and knowledegable!

Just a great experience. :-)

THANKS!!

11 months ago
5 stars Anonymous Customer since 2013

Always on time and work performed professionally ,accurately and honestly.

11 months ago
5 stars Anonymous Customer since 2015

Very prompt reply to my service call, and the technician was professional and courteous. The part that was the problem was repaired, rather than replaced which was very cost effective. I couldn’t be happier with my experience.

11 months ago
5 stars Anonymous Customer since 2015

Outstanding job. Crew was very polite and eager to help us. I would highly recommend this company. Professional job with a crew that cared. We also appreciated all of the people we delt

with in management and the attention they applied to detail. Great job from the beginning to the end.

11 months ago
5 stars Anonymous Customer since 2015

Very honest company, prompt.

11 months ago
5 stars Anonymous Customer since 2014

We appreciate Danny keeping our systems running smoothly

11 months ago
5 stars Anonymous Customer since 2012

Enrique Perez was just perfect. A very knowledgeable and helpful person. Took the time to explain things.

11 months ago
5 stars Anonymous Verified customer

Nice people caring and efficient.

11 months ago
5 stars Anonymous Customer since 2014

Enrique was efficient & informative.

11 months ago
5 stars Anonymous Customer since 2014

Alternative Aire consistently provides professional service at a great price!

11 months ago
5 stars Anonymous Customer since 2014

Zach was prompt, courteous, knowledgeable, helpful, expedient. Everything you want in a technician. I took advantage of the discount offered via email and appreciated saving money. I highly recommend Zach and Alternative Aire.

11 months ago
5 stars Anonymous Customer since 2015

Excellent…Friendly, communicative, reasonably priced, honest.

11 months ago
5 stars Anonymous Customer since 2013

Honesty, knowledge, integrity and fairness are the backbone of this company. Scott has come to my rescue more than once. He takes into consideration more than the job, also the weather conditions and what is needed to keep you and your home safe and comfortable. Recently, I foolishly took an offer to have my system checked, and was told I needed a new heater. I asked for a written estimate, which they would not give me; I believe because it would be proof of their scam & as Scott confirmed, the heater was not needed. THANK YOU SCOTT AND YOUR CREW.

11 months ago
5 stars Anonymous Verified customer

Went above and beyond. We received a new compressor at our place of business. Alternative Aire kept us in the loop with delivery and installation. We have an older building and had some issues after the unit was installed. Alternative Aire did a great job about responding to my calls as well as emails to find a solution to the problem. I would recommend and great customer service!

11 months ago
5 stars Anonymous Customer since 2013

Scott & his team are the best: reliable, responsible, respectful. Alternative Aire has been my HVAC team for 7-8 years. They are honest & solid — do not try to oversell, but have built their reputation on excellent work, fair prices and superlative customer service. What more can I say, except I feel fortunate to have found them via my Duke Park neighbors.

11 months ago
5 stars Anonymous Customer since 2015

Fantastic company, fantastic service. These guys are the real deal. Honest, reliable and friendly.

11 months ago
5 stars Anonymous Customer since 2015

Very professional. Takes time to explain the process. Does job well.

11 months ago
5 stars Anonymous Customer since 2014

Great techs who have always provided quality service. Explain things in a way we can understand. Very polite, pleasant and professional. Arrive on-time. Competitively priced, too.

11 months ago
5 stars Anonymous Verified customer

Zach did a great job. Fixed our A/C fan within 24 hours of our phone call at a very good price. Thanks!

11 months ago
5 stars Anonymous Customer since 2014

I’ve had plenty of issues with my 2 zone home HVAC system since we moved into our 16 year old home. I’ve relied on Alternative Aire for three service events in the past year. They fixed my downstairs unit twice and replaced my upstairs unit. They are honest and reliable and skilled.

11 months ago
5 stars Anonymous Customer since 2015

If you are looking for a HVAC provider, look no further than Alternative Air.

We were in a desperate way with our upstairs AC. We had worked with another firm who installed the wrong size coil with shoddy connections to our compressor, which of course, leaked.

We called Alternative Air. They came right over, diagnosed the problems and repaired or replaced the faulty equipment.

The Alternative Air folks are honest and reliable. I would readily recommend them to anyone.

11 months ago
5 stars Anonymous Customer since 2015

Honest and reliable HVAC company. Great technicians and responsive owner and office staff. We definitely intend to keep doing business with Alternative Aire.

a year ago
5 stars Anonymous Customer since 2014

The crews that have come out are good guys. The work is always good looking work. Anytime I have had a concern about the work done they are always ready to fix it to my liking. Highly recommend.

a year ago
4 stars Anonymous Verified customer

Picked Alternative Aire out of the masses of HVAC companies doing business in the area based on customer reviews and the fact that are a smaller, locally owned company. Needed quite a bit of work done and required several visits. Had one rocky patch in the midst of the process, but Scott stepped right up, admitted fault, and rectified the problem ASAP. Can’t ask for more than that. Extremely satisfied with the work they did. Glad to know that the positive reviews were right on target, so I’m returning the favor and writing to recommend these guys.

a year ago
5 stars Anonymous Verified customer

AA was recommended to me by another very good service company. I find them eager to help and reliable as to time and results. I would recommend them to others without reservation.

a year ago
5 stars Anonymous Customer since 2013

Quick, efficient, and knowledgable service. Curtis is very personable and quickly ID’d my HVAC problem.

a year ago
5 stars Anonymous Customer since 2015

Alternative Aire came diagnosed, fixed and were gone within 40 minutes. Polite and efficient, reasonable prices. Couldn’t ask for anything more.

a year ago
5 stars Anonymous Customer since 2015

Incredibly quick and friendly service.

a year ago
5 stars Anonymous Customer since 2015

Repairman arrived on time and was very helpful; repair done quickly and efficiently.

a year ago
5 stars Anonymous Customer since 2015

Honestly the service, price and customer service was phenomenal. Originally they fixed the unit and the technician said he doubted it would last long and we will deduct this cost if you need a new unit in the near future. Well it died 3mdays later and they came out right away to replace my unit and zone the house. They even brought a window unit free of charge for my toddler’s room since it would be a day till they could get started. They also has great payment plans and great rebates for cash purchases. I can’t more highly recommend Scott and Alternative Air.

a year ago
5 stars Anonymous Customer since 2015

Great professional service.

a year ago
5 stars Anonymous Customer since 2013

Curtis identified the source of the annoying rattling noise and performed the necessary action to correct the problem. I am so happy! He also checked the air filter and told me it was not in need of replacing at this time.

a year ago
5 stars Anonymous Customer since 2013

I appreciate your rapid response to my appointment request. Curtis was very quick and efficient. I would also appreciate a phone call ahead of his arrival.

a year ago
5 stars Anonymous Verified customer

– Appointment setting process was very quick and courteous

– It was nice to receive pre-appointment confirmation text

– Service was thorough and professional

– Prompt delivery of service invoice as well as estimate for future work

– An exceptional experience all around

a year ago
5 stars Anonymous Verified customer

Convenience, promptness, cordial, and competence-exactly what I was looking for; I will definitely use them again!

a year ago
5 stars Anonymous Customer since 2015

I was pleased that the technicians could come as quickly as they did to install a new system suited to our needs and budget.

a year ago
5 stars Anonymous Verified customer

On time, honest and fast.

a year ago
5 stars Anonymous Customer since 2014

Curtis and Danny have been excellent thru multiple equipment failures/replacements

a year ago
5 stars Anonymous Verified customer

The service was excellent. I am disappointed that the motor for the external fan of the AC unit had to be replaced less than two years since the purchase of the new AC system for my home. One of the criteria I used for purchasing this AC system was its reliability and longevity. I appreciated the discount to compensate for this early malfunction of the motor.

a year ago
5 stars Anonymous Customer since 2014

He came out to service my air conditioning ,which he did, but also he redid some of the settings on my ecobee thermostat so that my heat runs more efficiently next winter. The compressor -heat strip settings needed adjustment. The heat strips now will come on after 20 minutes of the compressor running, if it has’t warmed my house. That way I will not pay for the compressor to run and run trying in very low temps to warm my house.

a year ago
5 stars Anonymous Customer since 2015

Courteous, prompt, knowledgeable, responsive, efficient, and thorough.

a year ago
5 stars Anonymous Verified customer

Service was very quick and on time, and you can’t beat the customer service!

a year ago
5 stars Anonymous Customer since 2015

Everyone I dealt with was timely & honest which is rare these days. I was very satisfied and am sharing with my friends and family

a year ago
5 stars Anonymous Customer since 2015

Great service. The people were friendly, knowledgable and honest. They were able to diagnose the problem and explain to me what the issue was then they were able to solve the root of the problem instead of recommending unnecessary and costly services.

a year ago
5 stars Anonymous Customer since 2014

I always get excellent care from them…my system and crawl space have had some serious issues and they have been great in trying to get things straight for me!

a year ago
5 stars Anonymous Customer since 2015

Great company and great service providers

After being told multiple times my HVAC had issues I finally was referred to ALT air. Danny came out and quickly resolved the problem at minimal costs compared to others saying I needed to replace my unit. Since then I only use alternative air and refer all my friends to them. They take the time to explain problems and how to avoid others. Great service and their prices are very reasonable.

a year ago
5 stars Anonymous Customer since 2015

My A/C went out on July 30, 2015. Not an ideal time of the year to be without A/C! I sought out a repair company in Durham, and came across Alternative Aire. I read many of the reviews and decided to try them out. The appointment process was extremely easy and all done online. I suggested a time and received an immediate response from Keely indicating that I had been rescheduled for the first available appointment the following day (July 31st). I also received a text message confirmation. As someone who spends a great deal of time online, I found this to be very convenient.

Enrique arrived a little earlier than scheduled (a welcome surprise!) and was extremely helpful. He diagnosed the problem immediately and had the solution ready. It was a very reasonably priced fix and done quickly. My invoice was sent by email immediately. Last night was much more pleasant than the night before!

I will certainly be using Alternative Aire for all my heating and air needs going forward.

a year ago
5 stars Anonymous Customer since 2014

Great guys. Know their stuff. Easy to work with.

a year ago
5 stars Anonymous Customer since 2013

Truly enjoy working with this company. Everyone that has come to my house, and everyone that I’ve spoken with in the office, is friendly and knowledgeable. They all seem truly interested in a good outcome for my family and me. Would recommend Alternative Aire to anyone

a year ago
5 stars Anonymous Customer since 2013

Arrived a few minutes early. Wore booties every time he came inside. Explained his diagnosis process along the way. Polite, thorough, professional.

a year ago
4 stars Anonymous Customer since 2015

Always happy with work that alternative aire does. Would really wish that they either showed up on time or call when they are going to be late to let us know is they are on their way or know about how long it will be……

a year ago
5 stars Anonymous Customer since 2015

Scott and team provide great service at a great price. Call them!

a year ago
5 stars Anonymous Verified customer

Enrique was incredibly professional, efficient, and effective — and our air conditioning is working fantastically now! He explained everything he was doing as he went (even drawing diagrams so I understood how the A/C worked and where our problems were). He also shared pricing for everything as he went, confirming that I was comfortable with the costs rather than just give me total at the end. I would highly recommend Enrique and Alternative Aire.

a year ago
5 stars Anonymous Customer since 2015

Alternative continues to provide excellent, comprehensive and reliable service. Would not hesitant to recommend them to anyone.

a year ago
4 stars Anonymous Customer since 2014

very good

a year ago
5 stars Anonymous Customer since 2015

Awesome job for the price! Simply the best A/C company in Triangle!!

After my HVAC unit stopped working properly I contacted two other highly reputable companies to come out and test the system, both reached the same conclusion that I needed a new system. Now if your like me after hearing two times that you need a new system from trusted technicians your inclined to put in a new system.

But I decided to get one more opinion before making such a huge investment and boy did that payoff big time. Alternative Aire came out and immediately established that I did not need a new system. The technician patiently explained every step of the process and what was needed to get the system up and running. After replacing a faulty capacitor, adding refrigerant along with actually cleaning the coils not just running water over them the system is back up and running like new.

Thanks again to all the Alternative Aire staff, especially the technician who repaired the system…honesty, quality and great service for a fair price…simply the best.

PS The reviews really helped me to choose Alternative Aire so I applaud all who gave previous reviews before me.

a year ago
5 stars Anonymous Verified customer

Danny from Alternative Aire is a very honest person. He fixed my downstairs air-conditioner, checked my upstairs unit, also fixed gas leakage. He spent 1.5 hours here but only charged me $155.

Great service and very fair price.

a year ago
5 stars Anonymous Customer since 2015

Much appreciate the fair and on time estimate!

a year ago
5 stars Anonymous Customer since 2015

Right on time. Fixed the problem quickly

Very nice that they stuck to the probllem. No pressure for add ons.

Tech was nice took care of property and professional. Making spot by phone easy.

a year ago
4 stars Anonymous Customer since 2015

The technician was early, friendly and helpful. He covered my options and respected my decisions. He provided good service and the price was more than fair.

a year ago
5 stars Anonymous Customer since 2014

Always so professional and honest. I will only work with your company!

Tamra F.

a year ago
5 stars Anonymous Customer since 2014

Curtis was thorough and courteous as always.

a year ago
5 stars Anonymous Verified customer

Great experience with Alternative Aire. Danny and Enrique replaced our evaporator coil at a very reasonable rate as compared to several other shops we checked on, and in a very professional manner. I would recommend Alternative Aire to anyone needing HVAC services, and will use them myself from now on as our exclusive HVAC provider.

a year ago
5 stars Anonymous Customer since 2014

Although AA had no openings for repair the day I call, they were able to squeeze me in. I’m the administrator of a family care home with elderly residents, and making sure my ladies are comfortable and I am in compliance with State and county regulations essential. Thank goodness AA was able to get my ladies back home to a cool house that day.

a year ago
5 stars Anonymous Customer since 2014

Very happy with the outcome after a brief miscommunication. Technician was very friendly, courteous and knowledgeable. I would recommend this company and have used them twice now.

a year ago
5 stars Anonymous Customer since 2015

Alternative Aire inspired me to write my first Yelp review! Absolutely great. Came in less than a day (when it was 95 degrees out!), fixed capacitor unit on AC, took the time to clean it and checked coolant pressure (no problems there). Didn’t try and sell me anything I didn’t need. Totally trustworthy and honest feel, total pros with a small company feel. These are the hard working honest folk you’ve always heard about but never found, can’t recommend them enough.

a year ago
3 stars Anonymous Customer since 2014

I’m really struggling here, guys. The first time I called Alternative Aire, scheduling was a breeze, the tech was prompt, and service was great. The second time, you forgot my appointment and we had to reschedule. Once we rescheduled, service was great again albeit half an hour late. At that appointment, we decided that a part needed to be ordered and you would call once it was in stock. 12 days later, I call. “Wait, what? What do you need? We didn’t close out your ticket? Okay, we’ll pick up the part on the way to your house…” Once again, you forgot about me. Service was great today but, for the second time in a row, nearly 40 minutes late. Great service once at the job site, problems with being on time, and forgetful staff. Honestly, I’m a little disappointed.

a year ago
5 stars Anonymous Customer since 2013

Nobody likes a/c or heat problems and they are ALWAYS inconvenient.

Scott and his crew are always responsive and know what they are doing. The really great part is the honesty and best advice.

In an industry where the customers rarely know what’s going on, it’s important to trust the folks working on your house!

a year ago
5 stars Anonymous Customer since 2014

The guys that work at Alternative Aire are always nice, professional, and on-time. I feel safe having them in my home, and they are always providing recommendations on how to best maintain my equipment so that they last longer. Very happy customer.

a year ago
5 stars Anonymous Customer since 2015

The technician (Curtis) was early, concise,polite, explained everything clearly , and worked quickly. Great service!

a year ago
5 stars Anonymous Customer since 2015

Curtis was great. I’d say he was on time, but he actually showed up early, which was awesome. Answered all my questions, professional, courteous. Felt good enough after the quick fix that we will probably be calling them for a total replacement of our system in the fall.

a year ago
5 stars Anonymous Verified customer

Courteous, friendly, knowledgeable. Great experience!

a year ago
5 stars Anonymous Customer since 2015

Excellent and painless.

a year ago
5 stars Anonymous Verified customer

Very happy with service.

a year ago
5 stars Anonymous Customer since 2015

Danny gets 5 stars.

a year ago
5 stars Anonymous Customer since 2014

Very satisfied, thank you to your office angel that made sure the guys made it to my house and thank you to the gentlemen that came and looked at my air conditioner.

a year ago
4 stars Anonymous Customer since 2015

Just had a technician evaluate my a.c. unit. He was very thorough and Frank with the explanation. I still have to get the work done, but so far I am satisfied with my service.

a year ago
5 stars Anonymous Customer since 2015

Great service given the chaos of a heatwave! Fair, fast and professional. Sometimes communication can be a bit of a stretch but in the end the job was done and everyone’s happy .

a year ago
5 stars Anonymous Customer since 2015

Very happy with your service!

a year ago
4 stars Anonymous Customer since 2014

Service is always great. Friendly, knowledgable, and thorough. Unfortunately, my latest scheduled appointment was missed or forgotten. After several phone calls and e-mails, I was rescheduled for the following day. I understand the weather has been crazy and there were tech issues but you have to let your clients know if you aren’t going to be able to make an appointment.

a year ago
5 stars Anonymous Customer since 2015

Alternative Aire showed loyalty to my real estate agent and squeezed me into the already crowded schedule. They quickly got my system up and running. Thanks for the effort!

a year ago
5 stars Anonymous Customer since 2015

Thank you for great service and confidence that what needs to be done, will be done and I don’t have to worry about extra services being suggested when not really necessary.

a year ago
5 stars Anonymous Customer since 2015

I’d been with another HVAC company but was not happy with their customer service and workmanship. This was my first visit from Alternative Aire, but I am already impressed enough to know I want to have them come out the next time I need a tune-up or some work done.

a year ago
5 stars Anonymous Customer since 2014

The turnaround time between the estimate being completed and the work being done was fantastic! The crew was very professional and their work was of the highest quality. I would recommend Alternative Aire to anyone!

a year ago
5 stars Anonymous Customer since 2015

Scott was awesome figuring out where my unit would be. He answered all of my questions and courtesy. Alternative Aire is an excellent company and I’m thankful that One Hour suggested it when they told me they didn’t do this type of work.

BJ Christian

a year ago
5 stars Anonymous Customer since 2014

Great work as always. Tweaked a/c to run even better.

a year ago
5 stars Anonymous Customer since 2013

Terrific service as usual.

a year ago
5 stars Anonymous Customer since 2015

June 24th

I appreciate the promptness of the services of Curtis Taylor. When I got hoe from the hotel he was working on my outside unit. I appreciate all the prompt service and the fact that Curtis is an awesome person who takes care of my a/c during such hot weather. I appreciate him and therefore you. I know you are very busy as Lauren continues to say someone will get back to me regarding replacing my unit. I have yet to hear from anyone though. Mom says Scott has sent her emails but that isn’t doing me any good since she’s in Myrtle Beach and I’m in Raleigh. Curtis said it’ll be 2 1/2 weeks before I’ll be getting a new unit. Thanks for your help with me staying cool.

Sincerely,

BJ Christian

681 Pine Ridge Place

Raleigh, NC 27609

a year ago
5 stars Anonymous Customer since 2014

great service! my only complaint is when I call and leave a message it takes 2 days for a return call.

a year ago
5 stars Anonymous Customer since 2015

Very impressed with Alternative Aire, they came a month ago or so and did a great diagnostic of the system compared to another estimate i got, showed up at the time they said and completed the repair. Just recently system wasn’t performing properly, they sent a tech out looked at the system, found the problem and made it right with no charge, would highly recommend this company.

Scott

a year ago
5 stars Anonymous Customer since 2015

Alternative Aire and the gentleman (Curtis) they had service my unit were phenomenal!

The company was really great about confirming our scheduled appt. in the days prior via text and email. That made it very easy so we weren’t playing phone tag or just being unresponsive like other companies.

Curtis arrived for the appt. ahead of schedule and was extremely friendly and professional. He quickly diagnosed a dormant evaporator coil that needed attention within my condo. That made my unit blow really cool and clean air :-) Without my asking, Curtis also suggested we use his ladder to get on the 2nd story roof of the condo to check the exterior unit with his gauges. On a 95+ degree day, I was happy to see that this was all in a days work in servicing my A/C.

I will certainly be using Alternative Aire in the future and look forward to spreading the word!

a year ago
5 stars Anonymous Customer since 2015

Great job and very organized company. They use technology to their benefit and made a smooth transaction with text reminders and email invoices. Service representatives were on time, friendly and knowledgeable. Thanks!

a year ago
5 stars Anonymous Customer since 2014

EXCELLENT service! Friendly and thorough, Danny immediately found the problem, explained what was going on, and took care of the issues quickly and efficiently. Alternative Aire is AWESOME!

a year ago
4 stars Anonymous Customer since 2015

Reasonable pricing, friendly service.When I asked questions he answered and made the repair or adjustment to system.

a year ago
5 stars Anonymous Customer since 2015

I was extremely pleased with the service provided by Alternative Aire. I appreciated the scheduling process and the technician was prompt and professional. I will definitely recommend Alternative Aire to my friends and will call them the next time I have an issue with my heating and/or Air.

a year ago
5 stars Anonymous Customer since 2014

Great visit. Your tech asked questions, listened carefully, explained what he would look for, spent a lot of time measuring and adjusting and reported what he had found and done. The upstairs, which had been running a little warm, is doing better. When we have cooler weather, I’ll call again for more precise adjustment of the inside coil temperature for upstairs.

a year ago
5 stars Anonymous Customer since 2014

Very customer friendly and responsive. I recommend highly.

a year ago
5 stars Anonymous Customer since 2015

Enrique was great. He was thorough, he explained the steps he was taking to repair our AC, and I felt that Alternative Air provided me with decent rates.

a year ago
5 stars Anonymous Customer since 2014

Your company gets “it.” You are engaged in the customer experience as in you do not “mail it in,” and you more than show up. And you educate the customer as well.

a year ago
5 stars Anonymous Customer since 2015

Punctual, professional, problem resolved responsibly.

a year ago
5 stars Anonymous Customer since 2015

This is our second time using AA because we were so pleased with the two gentlemen who serviced our HVAC several months ago. Today AA sent Enrico who did a great job as well on another one of our AC units. Both times the techs were professional and knowledgeable. Equally important, they took time to tell us what they were doing and gave us a summary of what they did when they finished. Highly recommend them.

a year ago
5 stars Anonymous Customer since 2014

Well done

a year ago
5 stars Anonymous Customer since 2015

The most thorough and informative of any of the businesses who came to the house to give an estimate. Unlike reps from other companies, he looked at the entire house–the size, windows, type of insulation–asked lots of questions, and had an excellent explanation for what services we needed. When I received the estimate, it included 3 choices and estimates, along with a clear explanation of what the service would include and a load report on the entire house.

a year ago
5 stars Anonymous Customer since 2015

Excellent, and on-time, service

a year ago
5 stars Anonymous Customer since 2013

Thank you for servicing my heating/air system. It is so nice to have a trusting, dependable and knowledgeable person, Danny, working on my system. Danny…you are the best!!

a year ago
5 stars Anonymous Customer since 2015

Alternative Aire team was great. They assessed the issues and quickly provided us with the quote for work to repair. Highly recommended!

a year ago
5 stars Anonymous Verified customer

Initial HVAC vendor (uses three letter acronym and does plumbing too) charged $99 to tell me I needed a “hard start kit”. They went on to say that this kit would be about $400 bucks and that they couldn’t guarantee me that the part would fix anything. That conversation was followed with a recommendation to get a new unit. However, the technician couldn’t even provide a rough order of magnitude estimate of the cost. He advised that I would need to talk with someone in their sales department. I paid the $99 for the service call and close this transaction. After reviewing Angie’s List, I found Alternative Aire. Service was professional, prompt and uber nice. the total price was $170 bucks for service charge, labor and part. Based on price and service delivery, I strongly recommend you DO NOT USE ARS… Sole interest seems to be in increased profit margin vs. great customer service.

a year ago
5 stars Anonymous Customer since 2015

Great customer service when I called to set up appointment. Made it easy to schedule service. Technician was on time, friendly, and did good work. Hard to find good service that doesn’t try and rip you off. Thank you for the great work and friendly customer service.

a year ago
5 stars Anonymous Customer since 2014

Very thorough!

a year ago
5 stars Anonymous Customer since 2013

Prompt, exceptional service. Fair prices. Knowledgeable, considerate staff.

a year ago
5 stars Anonymous Customer since 2015

outstanding service customer focused not looking to sell anything just fix the problem

a year ago
5 stars Anonymous Verified customer

Very knowledgable and provided great customer service

a year ago
5 stars Anonymous Customer since 2015

Danny did a great job explaining everything to me. A great experience. I have one more service on already paid maintenance plan with ARS, then I am switching to Alternative Aire.

a year ago
5 stars Anonymous Customer since 2015

Really glad we picked Alternative Aire.

a year ago
4 stars Anonymous Customer since 2015

Danny was very friendly and professional and clearly explained what he was doing and why it was important. Overall, a great experience, and I’d definitely recommend Alternative Aire to a friend/colleague.

a year ago
5 stars Anonymous Customer since 2015

The tech. who helped us was a pro and explained everything he did, and gave us all the options. Will use y’all again when we need another service! Tanks a lot!

a year ago
4 stars Anonymous Verified customer

Alt Air is wonderful to work with although rescheduling appointments is a bit confusing.

They are very professional when they arrive and are knowledgeable.

They installed our replacement air conditioning 2 years ago. We just did the first maintenance evaluation.

a year ago
5 stars Anonymous Customer since 2014

excellent service, the technician was prompt, fixed the problem, and explained what had happened.

even more impressive considering this was late on a Friday afternoon.

a year ago
5 stars Anonymous Customer since 2015

Excellent service. The technician arrived on time, quickly evaluated the problem, resolved it and charged us a reasonable amount.

a year ago
5 stars Anonymous Customer since 2013

Thanks for your prompt response to my call. My AC is now functioning perfectly.

Russ

a year ago
5 stars Anonymous Customer since 2014

Danny did a thorough routine maintenance check on my a/c and provided me useful information on the life expectancy of my HVAC unit.

a year ago
5 stars Anonymous Customer since 2015

Great service on phone and in person. Affordable, excellent, transparent service. Very quick and professional. Will use Alternative Aire from now on.

a year ago
5 stars Anonymous Verified customer

Always timely and very responsive – thank you!

a year ago
5 stars Anonymous Customer since 2014

RELIABLE, TRUSTWORTHY, CONSISTENT, EXPERIENCED, KNOWLEDGEABLE

a year ago
5 stars Anonymous Customer since 2012

Really fine service. We were very pleased. They were on time and very courteous and did a great job.

a year ago
5 stars Anonymous Verified customer

Really helped explain the issues at hand and showed me precisely what was wrong with the system. Very knowledgeable.

a year ago
5 stars Anonymous Verified customer

The Tech was great. Showed up right on time, remembered installing the system 2 years prior, and was extremely competent and quick. Walked me through what he was doing step by step.

a year ago
5 stars Anonymous Verified customer

Prompt, friendly and reliable service.

a year ago
5 stars Anonymous Customer since 2015

Scott was very professional and honest.

a year ago
5 stars Anonymous Verified customer

Alternative Aire is a top notch company. I have been very pleased with the service I have received from Danny and Scott. They are professional and responsive and they know what they are doing. Becca in the office is friendly and helpful.

a year ago
5 stars Anonymous Customer since 2013

Always on time, explains what needs to be done and cost and answers all my questions. Honest and reliable service from the best.

a year ago
5 stars Anonymous Customer since 2014

Fantastic response, value, service and professionalism! Alternative Aire team really went above and beyond to help us out when we needed a temporary repair and our eventual full-replacement of our heat pump. They made an honest recommendation on type of unit we needed, explaining the pros/cons of each of the four systems they quoted for us. They delivered and installed ahead of projected schedule and system has been up and running for over a week. Highly recommend Scott’s team @ Alternative Aire.

a year ago
5 stars Anonymous Customer since 2014

Tech was on-time and really knew his stuff. I was very impressed with the service that Alternative Aire has always provided.

a year ago
5 stars Anonymous Customer since 2015

VERY IMPRESSED WITH THE SERVICE AND FOLLOW THROUGH, WOULD USE THEM AGAIN FOR SURE.

a year ago
5 stars Anonymous Verified customer

5 stars, easy. I mostly dealt with Scott from the beginning of the process–install of a new system–and he was timely, friendly, professional, informative during many emails and phone calls and a couple visits to the house to discuss the type of system, the components, how to factor in for an eventual remodel, etc. Similar experience with other Alternative Aire employees who came to do installs. I’ll go to them again without hesitation for any future work.

a year ago
5 stars Anonymous Customer since 2014

Friendly, efficient, on time, and affordable!

a year ago
5 stars Anonymous Customer since 2013

Trust you and like all of you, but you need to call/email quicker even if its just to say you’re too busy to get back to me. I can wait for good work. Thank you.

a year ago
5 stars Anonymous Customer since 2013

As always, the check up was done to perfection as Danny explained everything, including recommendation of essential part that was going bad. I trust his judgement as this is the first time that anything other than a check up has been needed on my condenser since originally installed, thanks to his expertise and changing filters religiously every three months. In the meantime, another neighbor called for recommendation as they had heard about my great service and the others in the neighborhood who have been using this company. This company has high standards and is very customer service oriented.

a year ago
3 stars Anonymous Verified customer

Was 45 minutes late with no call – had to call the company to find out where he was.

Once he arrived, he was great. Just wish I had gotten a call.

a year ago
5 stars Anonymous Customer since 2014

All Good:

I was able to schedule the appointment on-line

I got confirmation via text

They were on time wearing shoe covers

They went straight to work and quoted repairs before they were made

They took my payment by credit card and emailed me the paid invoice.

All good!

a year ago
5 stars Anonymous Customer since 2015

April 14th

Thank you for working me into your schedule for yesterday. Mom was very impressed with the man you sent to check my air conditioning. My sister and I came in from grocery shopping and he was very nice. When I asked for a business card he had run out. He was very informative and I appreciated him and everyone that helped me get my air fixed. Being a brittle diabetic having air condition is imperative. Again I and my family were very impressing with the person you got my air conditioning working. I believe the owner was in the background when I talked with the secretary when I needed my air fixed. I want to thank him very much. Both Mom and my sister use One Hour in Myrtle Beach and that is how I ended up with Alternative Aire.

Sincerely,

BJ Christian

681 Pine Ridge Place

Raleigh, NC 27609

a year ago
5 stars Anonymous Customer since 2014

Scott has always been very professional and easy to work with. It is easy to set up appointments and I always feel alternativeaire is working to help me achieve the best result for my needs.

a year ago
5 stars Anonymous Customer since 2015

The technicians arrived on time, were quick about their work and were polite to me and my family. They were more than happy to discuss my HVAC issues with me despite being the last call on a Friday afternoon.

a year ago
5 stars Anonymous Customer since 2013

Fantastic service – ALWAYS! Employees are knowledgeable, explain everything very well so you know exactly what’s needed and why. Pricing is more than fair!

a year ago
5 stars Anonymous Customer since 2015

Absolutely outstanding service at a great price. Couldn’t have picked a better company to replace our entire HVAC system – the owner was on top of everything, and his team was fast, efficient, courteous and thorough. Would recommend to anyone in a heartbeat.

a year ago
5 stars Anonymous Customer since 2015

Wonderful service. Curtis was on time, friendly, honest and very helpful. He fixed what needed to be fixed on our A/C unit and didn’t try to sell us things we didn’t need which we really appreciated. We’ve had other companies service our units before but will only contact Alternative Aire in the future. We highly recommend them. And a bonus is that they are affordable!

a year ago
5 stars Anonymous Customer since 2015

The initial inspection and subsequent quote were very professional and the quote was fairly priced. Am planning to use alternative Aire as my HVAC contractor.

a year ago
5 stars Anonymous Customer since 2013

Service that I can trust… Thanks guys!

a year ago
5 stars Anonymous Customer since 2014

Scott and his crew are awesome, they went above and beyond for us on 2 separate occasions. I can’t say enough about them. I would highly recommend them to anyone. They will work with you on any situation and promptly. Thank you so much Scott for all that you did for my family.

a year ago
5 stars Anonymous Customer since 2014

They’re quick, they’re knowledgeable, and they’re honest. You can’t do any better than that!

a year ago
4 stars Anonymous Customer since 2015

The instillation was performed professionally and everything was left very tidy.

a year ago
5 stars Anonymous Customer since 2015

I was very pleased with the prompt service I received last Friday. My furnace had stopped working a few hours before I lost power. The timing was terrible with no heat and no power. I was so relieved to get an appointment so quickly. I will call Alternative Aire in the future for any service and maintenance I may need. A very special thanks to Scott!

2 years ago
5 stars Anonymous Customer since 2015

The technicians who came out were friendly and professional and repaired my furnace for a very reasonable price. Curtis explained the problem clearly and gave me some helpful troubleshooting tips if anything goes wrong in the future.

2 years ago
5 stars Anonymous Customer since 2014

Alternative Aire responded quickly and efficiently when our furnace went out. We could not have asked for more.

2 years ago
5 stars Anonymous Verified customer

Prompt, professional, friendly, knowledgeable service!

2 years ago
4 stars Anonymous Customer since 2015

Knowledgeable & helpful. As the recommendation was to do nothing — as opposed to putting in a new system — the advice was clearly to our (the customer’s) advantage, with Alternative Aire at least temporarily losing a sale.

For that reason, we obviously cannot comment on the work done (none was done), but when it is time, Alternative Aire will be at the head of the list when we get quotes.

Yes, I would recommend Alternative Aire to a friend. I give an 8 because no work was actually done. A 10, at least from me, would need to be from a project that included work actually done. A “10” for honesty, that is sure.

2 years ago
5 stars Anonymous Customer since 2015

Curtis diagnosed the problem in 5 minutes and had it fixed 30 minutes later, He explained everything to me and I know how to avoid this problem in the future. You are my HVAC guys from now on!

2 years ago
3 stars Anonymous Customer since 2015

Came after rescheduling because of road condition. Diagnosed and checked my furnace after problem disappeared. Found and replaced a capacitor. I would have given a higher rating were it not for a promised diagnosis for my other furnace unit in this same service ticket but was not carried out.

2 years ago
5 stars Anonymous Customer since 2015

You guys are the best.

2 years ago
4 stars Anonymous Verified customer

Danny came out and got the HVAC unit working by cleaning out the motor / fan and greasing it. As always, he was very courteous and described what was going on. Great service as usual.

Danny arrived at my house early, around 10:30 and left around 11, but I noticed that the bill said time was 1.5 hours. I don’t think that you charge by the hour, but though it was odd.

2 years ago
Alternative Aire replied:

You were charged a flat rate. The 1.5 hours appeared on the invoice because that was the amount of time allotted for your appointment. Thank you for your feedback and thank you for choosing Alternative Aire.

5 stars Anonymous Customer since 2015

Curtis was on time, courteous and a good communicator. I learned a lot about what was happening with my furnace, and what my options were moving forward. He even knew the history of the darn thing –– and my old furnace was installed in 1984!

A furnace problem is no small matter, so having a professional calmly tell you what’s going on makes a huge difference in deciding what to do next. Thanks!

By the time my work day was done, I had several estimates in my email, giving me a clear picture and range of what my options were –– and cost.

2 years ago
5 stars Anonymous Customer since 2015

The customer service was very professional and courteous. They completed the maintenance service on my heat pump on one day’s notice. I’m very pleased with the service I received and would be glad to do business with them again. Thanks!

2 years ago
5 stars Anonymous Customer since 2015

Scott was very professional and helpful. Looking forward to working with Tracy tomorrow.

Thanks you,

Cindy Alexnder

2 years ago
5 stars Anonymous Customer since 2015

Prompt professional service & high level of expertise. Very satisfied.

2 years ago
5 stars Anonymous Verified customer

Great service- on time and professional

2 years ago
5 stars Anonymous Customer since 2015

Fantastic service. See my 5 star yelp review for more.

2 years ago
5 stars Anonymous Customer since 2015

Very professional. Gets the job done and they do it well.

2 years ago
5 stars Anonymous Customer since 2015

Looking forward to woking with them!

2 years ago
4 stars Anonymous Customer since 2014

Impeccable service.

2 years ago
5 stars Anonymous Customer since 2015

Alternative Aire consistently provides reliable, reasonable, efficient and quick service. I am always pleased with the level of service and the speed with which my problems are solved. Can’t recommend more highly.

2 years ago
5 stars Anonymous Customer since 2015

Excellent service – Curtis came out same day when my heat was not working and it ended up costing less than I expected.

2 years ago
5 stars Anonymous Customer since 2015

Great experience. I had a routine tune up performed and the technician arrived early and was ver efficient during the visit. He explained everything he was doing very thoroughly. I highly recommend this company.

2 years ago
5 stars Anonymous Customer since 2014

Thank you for sending out your team to address the concern I had with my recent installation. The adjustment were made to resolve the minor issues we were seeing. Very professional, helpful service, thank you.

2 years ago
5 stars Anonymous Customer since 2014

We had Alternative Aire replace all the ductwork under our +30 year old home. It was a new construction when we bought the house and from day one I knew the system leaked. Over the years I tried to reduce the leaks but finally decided to have things fixed for good. Scott came out, measured the downstairs, took down information on the heating unit we had and listened to our concerns about heating/cooling. He designed a system that would best meet our needs and fit our heating/AC unit capabilities. A crew of 6 showed up on time, worked quickly to remove the old ductwork and debris, were respectful of our property and cleaned up. When the guys had to come in the house, they donned disposable booties so as not to track dirt. Once the house temperature normalized, we noticed that the living room was warmer than it had been and the laundry and half bath were no longer hot. Perfect! In retrospect it was a good decision to have the ductwork replaced. The whole system in better insulated and sealed and I noticed as they were removing the debris, a lot of the plastic in the old flexible ductwork had cracked and crumbled after +30 years. The other thing I liked is Scott didn’t try to oversell. He listened to what we wanted, told us what was possible, and offered up what was needed without padding the quote.

2 years ago
5 stars Anonymous Customer since 2014

Crew arrived on time, was extremely professional and helpful. Very informative and provided great information. Really feels like a company you can trust!

2 years ago
5 stars Anonymous Customer since 2014

Alternative Aire is always the first heating/AC company we call. They fixed a problem with the igniter on our furnace just a couple weeks ago, and we were quite happy with their service!

2 years ago
5 stars Anonymous Customer since 2014

Professional installation from a caring team! Great communication via email!

2 years ago
5 stars Anonymous Customer since 2014

Scott runs one of the best small businesses I have ever worked with. He is knowledgeable, conscientious, efficient, honest and fair, and employs a crew of techs that get the work done and inspire confidence.

2 years ago
5 stars Anonymous Verified customer

These guys are great. They accommodated a last-minute appointment request right before the holidays and even arrived early. The technicians were very informative and quite amiable. I will definitely be using this company for any future HVAC needs.

2 years ago
5 stars Anonymous Customer since 2013

Fantastic Customer Service!!

2 years ago
2 stars Anonymous Customer since 2014

they broke a 6 inch piece of discharge pipe and rather than fix it,they just plugged it up.

2 years ago
5 stars Anonymous Customer since 2013

trustworthy, respect their knowledge and expertise with HVAC issues

2 years ago
5 stars Anonymous Customer since 2013

I’m so glad a friend recommended Alternative Aire to me. They came out and found problems that my previous HVAC guy didn’t fix, and I’ve used them to install a zone system as well as perform routine maintenance. Poor Curtis has been out 3 times in the past month to fix our wiring after a critter chewed through it, and he’s been great. Curtis is always friendly and professional. He’ll call if he is running early to make sure it’s alright to come by, and he even wears booties in my home so nothing is tracked inside. I love the fact that I get a reminder text and email before an appointment. I’ve been a happy customer for a year now, and I look forward to being one for many years to come.

2 years ago
5 stars Anonymous Verified customer

These guys were awesome. Professional, customer focused, and thorough. I recommend Scott and his team to all my family and friends.

2 years ago
5 stars Anonymous Customer since 2014

Danny is first rate!

2 years ago
5 stars Anonymous Customer since 2014

Excellent service, very fair pricing, and nice people. They managed to squeeze me into their schedule even though I know it’s super busy around this time (Thanksgiving) because they knew I was in a pinch. Would highly recommend.

2 years ago
5 stars Anonymous Customer since 2013

Outstanding. Very professional

2 years ago
5 stars Anonymous Customer since 2013

Great service, great people. Our HVAC system runs like a top.

2 years ago
5 stars Anonymous Verified customer

Great job getting our heat going again on a cold day.

2 years ago
5 stars Anonymous Customer since 2014

They were on time, and did a very good job making sure that my heating system was going to make it through the winter without giving me any problems. Alternative Aire was recommended by a neighbor, and I will be sure to pass along the recommendation if friends or neighbors ask

2 years ago
5 stars Anonymous Customer since 2014

Though swamped with heat loss customers, Scott came out the day after I called for an estimate on a replacement system. He impressed me as living up to his reputation of honesty, knowledge and integrity. He answered all my questions thoroughly and explained a bit of his business philosophy that paralleled my own as a business owner. Estimates were sent promptly, with three main options plus some optional tweaks we had discussed. The prices were competitive, and the last of the 13 SEER’s saves a lot of money. I also appreciate the use of internet tools (e.g., automated text appointment notices and confirmations) that streamline the process.

2 years ago
5 stars L Customer since 2013

Very professional attitude. I strongly recommend alternativeaire for maintaining/fixing your heating and air conditioner units.

2 years ago
5 stars Anonymous Customer since 2014

Great service, insight and knowledge!

2 years ago
5 stars D Customer since 2014

scott put aside other work he had to make sure my new system got put in just in time for winter. his crew was friendly and informative and were receptive to my overseeing their work and asking questions. my home is a single ranch approx 1500 sq feet. I was quoted from other companies for dual stage heat systems. Scott suggested this was overkill as the house is on the smaller side and the cost savings were negligible compared to the initial overhead, and i agree. my amana APG13, is quiet and warm and so far i am satisfied with the work.

2 years ago
5 stars S Customer since 2014

Scott talked to me about all of my options and discussed each one. I appreciate how much time he took to give me the information to make the best choices for me. The crew was fast and did a good job. At the end, the price he charged was lower than the quote.

2 years ago
4 stars J Customer since 2014

When the technician came out, he couldn’t find anything wrong with the system. He was very nice and very helpful. He told me that the $85 fee would be good for 30 days if the system acted up again so long as it wasn’t on a weekend. After he left that Wednesday, we had no problems until Saturday morning. We froze Saturday and Sunday and miraculously, the system has been working fine since. Our hopes is that the system will stay working well from here on out.

2 years ago
5 stars J Customer since 2014

Extremely professional, straightforward, honest & efficient. They have replaced the entire ductwork under my house for me. The crew is fantastic – conscientious & respectful! Highly recommend them.

2 years ago
5 stars I Customer since 2014

What a great company ! Reasonable prices, prompt response, very informed ——-i have such confidence in this

company.

2 years ago
5 stars Anonymous Verified customer

Danny was able to come earlier than scheduled. He was very polite and patiently answered my questions and concerns. He didn’t mind my following him around to see what was being done–though claustrophobia made me have to draw the line at the crawl space. After all, there’s nothing wrong with a consumer gaining some knowledge and understanding about the workings of the system in their home. Danny was later joined by Curtis who was equally as nice. They seemed to enjoy working together.

I usually cringe when it’s time to service my HVAC system as most of the service people just try to sell you things you don’t need or can’t afford—rather than just focus on maintenance. Not so with your service people. It was a very refreshing experience. The price was also very affordable. No gouging there. Please don’t ever change, as I plan on using your company in the future for all my HVAC needs. I would highly recommend Alternative Aire to friends & family. Thanks.

2 years ago
5 stars R Customer since 2014

Great customer service and quick and tidy work.

2 years ago
5 stars N Customer since 2014

Professional, courteous, and knowledgeable. Danny was able to diagnose problem quickly and efficiently. Very fair pricing, I would definitely recommend their services again.

2 years ago
5 stars Anonymous Verified customer

Very professional, listened to my concerns and answered all my questions.

2 years ago
5 stars F Customer since 2012

Really helpful and very smart people. Always willing to explain things. We feel lucky to have Alternative Aire as our HVAC company.

Mary and Fritz Klein

2 years ago
5 stars C Customer since 2013

As always a pleasure! Prompt service, honest, upfront with costs before doing any additional work – wish all companies were like you. Will always recommend Alternative Aire.

2 years ago
5 stars I Customer since 2014

A really great job ————-This is the 2nd unit they put in my house and I am very very pleased ———I know next to nothing about furnaces but I do trust this company —-TERRIFIC

2 years ago
5 stars R Customer since 2013

Seemed to do an outstanding job

Arrived on time.

Asked questions/ and answered my questions

2 years ago
5 stars K Customer since 2014

Danny was knowledgeable and thorough in servicing the heating element of my HVAC system. Thanks to him I better understand the system I have and what problems to watch for as the system ages.

2 years ago
5 stars P Customer since 2013

Best HVAC service in town. Danny top notch – not only very experienced, knowledgeable, and honest, he also cares about his customers and treats them with respect . Keep up the great work. I will continue to refer new neighbors and friends to you. Thanks Danny and Scott!!

2 years ago
5 stars D Customer since 2014

Excsllent and informative service call. Kudos to the technician.

2 years ago
5 stars A Customer since 2014

I was delighted with the polite, efficient service I received, and with the very reasonable charge. I also appreciated being able to schedule service online.

2 years ago
5 stars S Customer since 2014

Scott came to my home within hours of my call to evaluate my furnace and give an estimate for replacement. He gave me several choices and a quote for a high efficiency furnace that is comparable in price to the lower efficiency units I received a quote for from another company. In addition, he retested my existing unit to confirm that there was no carbon monoxide leakage. The other company told me my unit was unsafe for use. I am grateful for his willingness to retest and make sure it is safe to use this unit until we replace it. I was referred to Alternative Aire by a friend who is very happy with the product and service she has received from this company. Thanks Scott!

2 years ago
4 stars R Customer since 2014

Friendly and helpful as always! Only reason I didn’t provide 5 stars is that the technician was 40 minutes late when I was the first appointment of the day, which makes a big difference when you are planning to get to work. I was given a discount because of the delay, and will not hesitate to use them again. I’ve used them in an emergency, and they were very good about showing up on time and communicating about arrival times.

2 years ago
5 stars P Customer since 2014

The workman arrived right on time and completed the work in a timely manner. He told me what he had done and said if I had any problems to call. He was neat and took care not to track in dirt.

2 years ago
5 stars P Customer since 2014

Excellent service. Very professional, courteous, & considerate of my home.

2 years ago
5 stars J Customer since 2014

Thanks for showing up on time and being so courteous!

2 years ago
5 stars E Customer since 2014

I really appreciate the knowledge and professionalism of the staff and would recommend them to others.

2 years ago
5 stars H Customer since 2013

As usual, Danny was on time and checked out my furnace completely. It is a pleasure doing business with Alternative Aire and I shall continue to recommend you.

2 years ago
5 stars K Customer since 2014

Curtis came to my home….right on time, and went right to work! He was very good at explaining everything he was going to do, what he had done, and since I’m new to the area, what I need to do to finish preparing for the winter (only new filters….yay!). He was most courteous and thorough. I will look forward to following up with another appointment in the Spring, and for years to come!

2 years ago
5 stars D Customer since 2014

Scott delivered as promised, on time and on budget. He took the time to measure the house and do a load calculation, and determined that the old system was oversized. No one else went to the trouble; they simply priced out a system like the one I had previously.

2 years ago
5 stars M Customer since 2014

Best hvac company and tech so far. Will use them for our business hvac systems. I wish I’d known them many years ago.

2 years ago
5 stars C Customer since 2013

Danny and Curtis did an excellent job in making sure our furnace was ready for the upcoming season. I wouldn’t have anyone else service my furnace & AC unit! Quality service, dependable, and friendly as can be!

2 years ago
5 stars S Customer since 2014

As expected, Danny and Curtis did a great job. They were respectful of may property and were careful to wear their booties in the house. I always recommend your company were someone in the neighborhood needs heating or AC service.

2 years ago
5 stars S Customer since 2014

It was really nice working with these guys. They were recommended to me by a friend, and we would also recommend them!!! We bought a brand new heat pump from them, and they installed it as well. They did a great job, were reliable, helpful, fast, and personable.

2 years ago
5 stars Anonymous Verified customer

Scott was great — his report went above and beyond what I expected and what my real estate agent has seen before. The only thing I would recommend is making the reports shorter and having a quicker turn-around time, given the incredibly tight schedule of due diligence period. But overall, Scott was incredibly fastidious in his inspection, clearly stated all my options in potential future renovations, and knew so much about HVAC systems.

2 years ago
5 stars S Customer since 2013

Arrived exactly on time and did a thorough system check and repair. Very courteous and clean. Showed me exactly what was done.Very pleased with work done.

2 years ago
5 stars Anonymous Verified customer

Danny and Curtis arrived on time and knocked out three system tune ups in no time. They were very professional, careful to protect my floors, and communicated clearly what they did and what to expect in the future. I will be using them from now on.

2 years ago
5 stars T Customer since 2014

Your workers came on time, figured out the nature of the problem, worked knowledgably and efficiently and dealt with issues in a most professional way. They also took pains to explain what they were doing. You have a new fan!

2 years ago
5 stars V Customer since 2014

High level of technical expertise, willing to discuss alternative solutions, great customer focused approach and follow up. Great to do business with. Scott snd Max they were great to deal with

2 years ago
4 stars J Customer since 2014

Thanks so much for fixing my system. My family care home residents were so much more confortable within an hour of your repairs.

2 years ago
5 stars Anonymous Verified customer

These people were awesome, coming on short notice, very professional and I am so glad to have my A/C working over a hot holiday weekend! Thanks guys!

2 years ago
5 stars Anonymous Verified customer

I had Alternative Aire come out and service my HVAC system. Both technicians, Curtis and Danny, were extremely friendly and informative. Curtis took the time to explain what he was looking for and why. They were prompt and thorough and I would not hesitate to recommend them to friends and family. I will definitely be using them again in the future.

2 years ago
5 stars J Customer since 2014

Courteous and knowledgable ! Great experience !!

2 years ago
5 stars M Customer since 2014

Always great service with Alternative Aire. This appointment was for maintenance on my air conditioning unit and Curtis did a wonderful job explaining how the unit worked and what potential problems could be. After running a variety of diagnostics, he was able to determine the problem and my air was back on in a flash. Great service and very personable!

2 years ago
5 stars B Customer since 2014

Alternative Aire came and serviced my AC unit even though it was pouring rain off and on all morning. They were polite, informative and on-time!

2 years ago
5 stars W Customer since 2014

Technicians arrived shortly after we called and addressed the problems immediately. AC units are now working well. Quick, professional and affordable service. We’ll definitely be using them again.

2 years ago
5 stars S Customer since 2014

I was impressed with the professionalism and knowledge. All work was completed neatly with thorough explanation of what was being done and why.

2 years ago
5 stars D Customer since 2014

Scott Brennan and his crew are exceptional not only in their workmanship but in their strong commitment to customer service. They are not out there to make a killing but an honest living that will provide them with customers for life. Thanks guys.

2 years ago
5 stars K Customer since 2014

I’ve used Alternative Aire for routine service for several years. Scott is very honest and accommodating, and I trust when he says I need or don’t need something. His website is great, and making an appointment on line is a snap. He’s also very responsive by phone if you have questions. No, I’m not his mother saying all these nice things… just a very satisfied customer!

2 years ago
5 stars R Customer since 2014

Work was completed to our satisfaction

2 years ago
5 stars J Customer since 2014

Easy to deal with, online scheduling. The initial evaluation and follow up services were easy to schedule and completed on time. They have a preventative “if it ain’t broke, don’t fix it” attitude which is very refreshing compared to larger companies that always want to sell you a new system, component, or service contract when all your system really needs is routine maintenance. They seem very honest and fairly priced in their estimates and recommendations and have a positive attitude.

2 years ago
5 stars J Customer since 2013

Alternative Aire provides knowledgeable, efficient and honest repair of heating and air systems.

2 years ago
5 stars C Customer since 2014

Not only did the representative come early, he did an excellent job explaining his process and the condition of my HVAC to me. He thoroughly checked out everything, cleaned the unit, went under the crawl space to examine condensation under the house, recommended steps to take to lessen the condensation, and checked my thermostat. He did a very thorough job and did not leave until I was fully satisfied with his work.

2 years ago
5 stars S Customer since 2013

These guys are the best. Honest, fair, reliable, responsible.

2 years ago
5 stars Anonymous Verified customer

The crew at Alternative Aire have been wonderful to work with. I have used them for several years now. Even though they are based in Durham, they always make the time to drive out to East Raleigh to service my system. Highly recommended.

2 years ago
5 stars C Customer since 2013

Alternative Aire was able to come to my house quickly and solve my A/C problem. It turned out to be a simple wire disconnection due to poor wiring by the builders of the house. Alternative Aire was professional, on-time, wore protective footwear in my house, fixed the problem quickly, and were kind enough to not charge me since they had serviced my system last year and there was no real malfunction. I couldn’t be happier with their service and would recommend them to anyone.

2 years ago
5 stars J Customer since 2014

Please buy Danny a hair piece.

2 years ago
5 stars S Customer since 2014

Very professional and honest. Highly recommended!

2 years ago
5 stars G Customer since 2014

We had a great experience with Alternative Aire! Our AC stopped working so I went to the Alternative Aire website and had set an appointment for the same day and we were back up and running. Great work and would highly recommend.

2 years ago
5 stars J Customer since 2014

I can’t say enough good about you and your company. You helped us out on a day when demand for your services was really high…and yet somehow you managed to fit us in. Efficient, cost-effective, honest…what more could I say?

2 years ago
5 stars K Customer since 2013

Took whatever time it took to Figure out the problems and solve them. Thanks so much.

2 years ago
5 stars V Customer since 2014

Scott took his time to explain to me the different options there was and what he suggested that would fit my home and my budget. I am so grateful that I found this company because he did not make me wait too long to get air in which I had been without air all of May and most of June.

2 years ago
5 stars P Customer since 2014

I received prompt, excellent, competent, and courteous service. Danny Johnson is very capable and he explained everything to me in a way that I could understand. .

2 years ago
5 stars P Customer since 2013

What can I say, you guys proceeded as I think HVAC service folks should – you did the necessary obvious low cost stuff first, and then promptly came back to fix the thing it turned out to be. We were initially frustrated with our situation, but how you handled enabled us to understand what was going on and make good decisions. We like all of you guys – Scott, Curtis & Danny (who came out in the winter).

2 years ago
5 stars Anonymous Verified customer

We are so happy with the service from Alternative Aire! They were thorough, kind, and very knowledgeable.

2 years ago
5 stars M Customer since 2014

Nothing but great things to say about my experience with Alternative Aire.

They were quick to respond to my initial request, quick to schedule an appt, and the service work was fairly priced and to my satisfaction.

All in all, a reputable and reliable vendor.

2 years ago
5 stars S Customer since 2014

Scott responded to my message about our AC breakdown promptly and sent someone the next morning who gave us a careful and thoughtful analysis of the problem which was a bad capacitor, and fixed it on the spot — can’t ask for more!

Sandy

2 years ago
5 stars Anonymous Verified customer

I will always use your company and will refer you to anyone and everyone who needs help with their HVAC system. During a very busy time you made the effort to come to our home and completely and efficiently took care of our problem…all at a very reasonable price. We can’t thank you enough.

2 years ago
5 stars I Customer since 2014

I have had to use Alternative Aire on two different occasions and both times I was more than impressed with their service. The team is extremely knowledgable and also willing to teach. They are responsive, professional, flexible, and completely thorough in everything they do. They go above and beyond to provide excellent service and are very capable. I would recommend them highly to anyone who needs this type of service.

2 years ago
5 stars C Customer since 2013

Excellent communication, very easy to schedule an appointment, on-time every time, reasonable price – always fair, excellent service. I have been so impressed with Alternative Aire – very glad a friend gave me their info. Will use their service every time. Can’t say enough good things about this company.

Thank you!

2 years ago
5 stars T Customer since 2013

Zach was very polite and respectful. He also took consideration of our sleeping babies and spoke quietly. Very thoughtful.

2 years ago
5 stars D Customer since 2013

I know Scott, Danny and Curtis are over loaded with work right now but our air conditioner went down and they were able to do his best to get air back on for us and 3 kids very quick. We greatly appreciate the quick work with so much going on right now. Thanks Guys!!

2 years ago
5 stars T Customer since 2014

Knowledgeable crew. You can trust these guys.

2 years ago
5 stars Anonymous Verified customer

Excellent service, polite, courteous and knowledgeable technical representative. This customer is very happy!!

2 years ago
5 stars Anonymous Verified customer

very professional and determined what the problem was and fixed it quickly.

2 years ago
5 stars B Customer since 2014

Awesome job overall. The workers were fast, friendly, courteous, clean and had good communication. The foot covers to come in the house was an added touch. The price was the lowest I could find. They are up to date with professional wireless and paperless work orders. The house is blowing strong cold air now, which is a big improvement. The added touch of a programmable thermostat was nice, too. When the old air conditioner quit the day before the job Alternative Aire came out and fixed it at no additional charge. I would strongly recommend them to my neighbors.

2 years ago
4 stars L Customer since 2014

Service is Great, my only concern is the techs seem to have a problem getting to the service calls on time. The first

time I had to reschedule and the second time they were 11/2 past the appointment time. They did call the second

time to tell me they were going to be late.

2 years ago
5 stars D Customer since 2014

Our AC lost its freon, and after consulting with Alternative Aire and others, we decided to replace everything. Considering the time of year was when we really needed the AC, and everyone was up to two weeks out for an install, it was looking rough. But they found a hole in their schedule and got us back in comfort within 24 hrs of signing the contract. We had a problem, and Alternative Aire made it go away, in just a day.

2 years ago
5 stars T Customer since 2012

I have been using Alternative Aire for 4+ years now. I started using this company from a co-worker who referred me, i have found out that the best service comes from personal references which was such in this case.

I am very pleased with Alternative Aire and love the fact that they are very cost conscious. I get my system checked 2x per year. Also love the fact that if something is wrong with the unit, they will nurse it as long as they can.

I have in turn recommended Alternative Aire to family and friends.

Thanks Scott.

Tanya H / NC

2 years ago
5 stars J Customer since 2014

Danny provided prompt, quality, and friendly service. Would recommend highly.

2 years ago
5 stars A Customer since 2014

Scott and Danny are awesome people to work with. After 2 previous firms reviewed my problem with my AC, after the lack of understanding what problem I had and the lack of money I had to fix the problem one firmed said I had, Alternative Aire not only got me to understand the problem I had but provided me options to fix the problem based on my budget. They are honest and professional, combination traits that are hard to find in contractors.

2 years ago
5 stars M Customer since 2014

Scott’s guys are always prompt, professional, and careful. Scott is flexible and is all about customer service… which is not easy to find in this industry. Highly recommended.

2 years ago
5 stars M Customer since 2014

Alternative Aire, is an excellent company for heating and air conditioning installation and repair in the Durham-Chapel Hill area. They are knowledgeable, professional, and honest. I highly recommend them.

2 years ago
5 stars L Customer since 2014

very pleased with the work performed. Techs were very knowledgeable and helpful answering questions.

2 years ago
5 stars Anonymous Verified customer

always terrific and prompt service.

2 years ago
5 stars Anonymous Verified customer

I needed a new blower motor last summer, and called another group because I had their magnet on my fridge and they could fit me that day. Big mistake – they put in the wrong motor and I’ve had trouble ever since. Friends recommended Alternative Aire and after talking to Scott, I felt confident that they could help. They installed a relay and did some rewiring so that the motor works the way it should. Everything about the service was great.

2 years ago
5 stars G Customer since 2013

Excellent, professional and friendly service.

2 years ago
5 stars Anonymous Verified customer

Scott and Curtis diagnosed and replaced a fan motor. Quick, friendly, expert, superb service. Honest and fair. We will always call them and recommend that you do to

2 years ago
5 stars J Customer since 2013

Prompt efficient reliable service. Wonderful people. Been using them for years.

2 years ago
5 stars S Customer since 2014

Great Technician. Was on time. Identified the problem quickly and took care of the issue.

2 years ago
5 stars D Customer since 2014

easy & thorough

2 years ago
5 stars C Customer since 2013

As usual, the service we received in our annual spring A/C check was superb. Danny has been maintaining our unit since we moved into our house 9 years ago, and we literally ask for him each time because he’s the best. He is courteous, professional, and above all, a master engineer in heating and air conditioning. The knowledge and experience he brings give us total confidence that our air conditionar and furnace are good hands.

Alternative Aire is, without a doubt, our only choice in heating and air service providers.

2 years ago
5 stars T Customer since 2013

I really appreciated Luke’s (service tech) expertise and attention to detail. He explained to me in detail the problem and my options before proceeding with the work. He told me about the projected future life of my units which helped me make my decision and will help with planning for future replacements.

Scott, by the way, was very responsive to my initial call on Saturday morning and associating when Luke would arrive.

Job well done by Alternative Aire! I will be a customer moving forward fu’ll or certain!

2 years ago
5 stars F Customer since 2014

Before choosing Alternative Aire for an annual air conditioner tune-up, I called around to several places to see about their prices and procedures. Alternative Aire had the best price. That alone could make for sort of a risky decision, but I got a good sense from Scott when I spoke with him on the phone about what needed to be done. Later that evening (the day I first called), he sent a very long and detailed response to a question I sent by email. That’s when I knew we were going with the right company.

When Danny came out to do the tune-up, he was professional, friendly, and helpful. He let me watch what he was doing for my own edification and answered many questions along the way. As he disassembled various parts of the machine, he noted to me several spots that looked good for their age, a couple of parts that had obviously been replaced recently (we just bought this house, so we weren’t sure what condition the conditioner was in), and a few places that needed to be cleaned. He also found one part that needed to be replaced and was able to show me with his device (a voltmeter maybe? I’m not sure…) how it was failing. This was nice because it helped me make a more informed decision about whether it was actually worth replacing (it was) or whether I could wait another year or two. He had the replacement part in the van and switched it out right away.

All in all I’m very pleased with Alternative Aire and would happily recommend them. The price is right, the personality is right, and the service is right.

2 years ago
5 stars L Customer since 2013

Arrived on time- worked hard, friendly, accommodating and informative

2 years ago
5 stars T Customer since 2014

So far we have only gotten a bid on replacing our furnace. Scott spent a lot of time with us, talked about various options and e-mailed his very thorough estimate the next day.

2 years ago
5 stars L Customer since 2014

Prompt, friendly, informative service. I will use them again.

2 years ago
5 stars C Customer since 2013

I have been doing business with Scott and Alternative Aire since they first started and I have been more than satified with their promptness, quality of work and professionalism in doing the work.

I have multiple HAVAC units at two locations in Raleigh and I have never been left waiting for more than 24 hours whether it was a small repair, replacement or complete renovation of an office suite that required HVAC, vents, smoke alarms, duct work etc.

I would recommend Alternative Aire to anyone who had second thoughts. In this age where one gets many promises about what companies are going to do for you and then you never hear back, Scott and his crew deliver time and again.

2 years ago
5 stars B Customer since 2014

Excellent work. The crew worked hard to install my new gas furnace and AC unit. Great attention to detail.

I highly recommend your company!

Bill Triplett

New Hope Energy

2 years ago
5 stars R Customer since 2014

The problem was unusual, but it was fixed quickly and professionally.

2 years ago
5 stars P Customer since 2013

Danny is # 1 and has the reputation of honesty and great technical capability with those he serves in this neighborhood. He goes beyond the norm to make sure customers get the best service possible.

2 years ago
5 stars D Customer since 2014

Superlative service on a Saturday, what more can you ask for. Scott was a life saver.

2 years ago
5 stars D Customer since 2013

They were great! On time — extremely knowledgeable!

2 years ago
5 stars A Customer since 2013

After being unsatisfied with changes in my old HV/AC company I am relieved to to have found you.

2 years ago
5 stars D Customer since 2013

Excellent Service. Highly Recommended. Quick response to emergencies and fair pricing.

2 years ago
5 stars K Customer since 2014

Very professional…true value

2 years ago
5 stars S Customer since 2013

The best! Honest, reliable, respectful, and fairly-priced.

~sandi

2 years ago
5 stars T Customer since 2013

Scott and his team are fantastic! They were very honest, knowledgeable and professional all while completing the job in a very clean and quick manner. Scott even added an additional duct, as he recognized there were not enough put into the size of our home to begin with. Our cooling bill is less and the system is a dream. Thank you Scott and team for all you have done…we will be recommending you and only you to our friends and neighbors in need.

The Kennedy’s~Durham

2 years ago

Did you like our service? Did we do a good job? Well tell your friends about us!